Why can’t I see any pictures/videos/gif on my phone album when making stickers?
Make sure if our app has access to your photo album. Go to settings on your phone, search for our app, and check access to your album.
How does the auto-crop function work on pictures?
With theauto-crop function (AI cut), it will be even easier to create a sticker without a background. This function automatically selects the main person, object, animal etc. from the picture and removes the background.
When I create a sticker, the background automatically disappears even though I want the background. What should I do?
We have the AI cut in our app, which automatically selects the main person, object, animal from the picture and removes the background. However, if you want to keep the background, you can turn off the AI cut option when you select the image (at the top of the album), or you can select the option “complete” when editing the sticker.
What are the recommended size file when creating a sticker?
🔺 Normal sticker:
File size: 100kb
🔺 Animated Sticker (GIF):
File size: 500kb
Image size: 512x512 pixel
Time: up to 8 seconds
An error occurs when I am creating a sticker, what should I do?
There are some reasons that could be causing the problem. First check if our app is updated to the latest version available. Then check the recommended size for the sticker. In case the error persists, send us more details through the following link: https://bit.ly/StickerlyInquiry
When I create an animated sticker, the GIF/video slows down/speeds up after editing, what should I do?
First check if our app is updated to the latest version available. Then check the recommended size for the sticker. In case the error persists, you can try by decreasing the frames of the GIF.
Also, you can try by selecting multiple files when creating a sticker, and create several stickers at once. Sometimes a problem can occur for the app to recognize the images.
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PROBLEM DOWNLOADING STICKER PACK
Why can’t I exportstickers?
Check if our app Sticker.ly and WhatsApp are updated in the latest version available, close and re-open the apps and try again. Also make sure you are using the original version of WhatsApp, we do not support clone versions of WhatsApp (GB, Pro, Delta, Business, etc.) In case the error persists, send us more details through the following link: https://bit.ly/StickerlyInquiry
I exported a sticker pack to WhatsApp but I can't see stickers on WhatsApp.
Try closing both apps, and export the pack to WhatsApp again. Also make sure you are using the original version of WhatsApp, we do not support clone versions of WhatsApp (GB, Pro, Delta, Business, etc.)
What should I do if the error “Check WhatsApp Availability” appear when using the app?
First make sure our Sticker.ly app and the WhatsApp is updated on the latest version available. Also check if you are using the original version of WhatsApp, we do not support clone versions of WhatsApp (GB, Pro, Delta, Business, etc.). Then close both app and try again.
In case the error persists, delete Sticker.ly and download it again. Important: Do not delete WhatsApp. In case you delete WhatsApp and re-download, you might lose your stickers.
In case the error persists, send us more details through the following link: https://bit.ly/StickerlyInquiry
I’m using WhatsApp Original but the error to use Original WhatsApp keeps appearing, what should I do?
In case you are using the original version of WhatsApp but the error to check if the app is downloaded appears, delete Sticker.ly and download it again.
Important: Do not delete WhatsApp. In case you delete WhatsApp and re-download, you might lose your stickers. In case the error persists even after these steps, please fulfill the form. https://bit.ly/StickerlyInquiry
Why is there an error when adding Stickers to WhatsApp GB, Beta, business, etc?
We do not support to other clone versions of WhatsApp (GB, Pro, Delta, Business, etc.). Our app currently only works with the original version of WhatsApp. To use our app, please download and use the original version of WhatsApp.
My friends can download to WhatsApp GB, Beta, business, etc. and I can’t, Why?
As WhatsApp GB, Business, Beta, Pro etc. are clone versions of the Original WhatsApp, sometimes due to similar system and a glitch in the system some people are able to download the sticker pack. However, Sticker.ly does not offer support to other versions, only the official version of WhatsApp.
How can I add stickers to Telegram?
For now, Sticker.ly is supporting limited numbers of sticker packs for Telegram which are curated internally. Look for the telegram icon on sticker packs in our feed or check our Telegram tab in order to see what stickers are available.
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APP PROBLEMS
How can I search for stickers?
You can search for stickers through the search bar on the app. You can either search stickers by keywords, pack codes or for usernames.
Why can’t I see stickers on Sticker.ly?
Please check your internet connection, try with both data and Wi-fi. Also check if our app Sticker.ly is updated in the latest version available, close and re-open the apps and try again.
Someone shared a sticker pack link/code to me but when I open it, it shows an internet connection error, what should I do?
In case you clicked in a pack but the internet connection error appears, it is because the pack is set on private mode. Only the creator can have access to the sticker pack on private mode, in case you need, ask the creator to change the settings to public.
My sticker packs disappeared, how can I find it?
First check if the sticker pack is not on private mode. You can check it by clicking the private button (đź”’) on your profile page. (In your profile you can see the public packs on the three lines icon, and the private packs on the lockers icon).
Also keep in mind that there is a possibility that the sticker pack is not visible due to inappropriate content. (e.g., adult, violence, etc.).
In case none of the above applies, please send us the missing pack code or any information regarding the sticker pack. (screenshot of the pack, title, type [normal sticker/animated sticker] etc.) in this form and we will contact you. https://bit.ly/StickerlyInquiry
The stickers that I liked disappeared, what should I do?
Please check your internet connection, try with both data and Wi-fi. Also check if our app Sticker.ly is updated in the latest version available, close and re-open the apps and try again.
In case the error persists even after these steps, please fulfill the form. https://bit.ly/StickerlyInquiry
How can I see stickers from a specific language?
Unfortunately for the moment our app does not offer the option for our users to choose contents of a specific language inside the app. We recommend to search for stickers through our search bar or follow our instagram pages for more content in the language you wish. @stickerly_brasil @stickerly_official @stickerly_indonesiaAgradecemos a sua paciĂŞncia e compreensĂŁo.
I entered the app and it suddenly show sticker packs in another language, how do I fix it?
Please close and wait a little bit. Then re-open the app and try again.
Also check your internet connection, try with both data and Wi-fi. Also check if our app Sticker.ly is updated in the latest version available.
I created a sticker pack but my friends are not able to see it on my profile. Why?
Check if it is not on private mode. Also, it is possible that your sticker pack was blocked for violating our terms of use. In case you believe this was a mistake, send us the details here. https://bit.ly/StickerlyInquiry
Some of my sticker packs on WhatsApp are not loading. It shows an emoji with an error saying that it could not load the stickers because of the battery save mode even though it is off. What should I do?
In case you deleted and download the Whatsapp again, this problem could occur, however, this is beyond Sticker.ly control. In case this is not the case, send us more details through the following link and explain in most details possible: https://bit.ly/StickerlyInquiry
Why is the download speed so slow?
Please check your internet connection, try with both data and Wi-fi.
Why is the app speed so slow?
Please check your internet connection, try with both data and Wi-fi.
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ACCOUNT RELATED QUESTION
Why should I connect my social account?
We recommend you to connect your social account to Sticker.ly in case you lose access to your other account connected to Sticker.ly.
How can I turn my sticker packs private?
In case you want to turn one specific pack into private mode, go to your sticker pack library, click on the three dots of the pack you want to make private, and click on “Turn on private option”.
Can I create a new account with the same email from my previous account?
Yes, you can create a new account with the same email used previously. However, it is only possible 24 HOURS after the previous account was deleted.
Can I create a new account with the same username from my previous account?
It is not possible to use the same username that was used with another account.
I’m trying to login into my old account, but it keeps showing a whole new account. What should I do?
Please make sure you are using the right login information, otherwise it could be creating a new profile with the wrong email. Also, if you sure that’s the right login information please explain about the situation and send us as much details as you can to this form. https://bit.ly/StickerlyInquiry
I logged in into my old account but all my stickers disappeared and it looks like a new account. What should I do?
First check if the sticker pack is not on private mode. You can check it by clicking the private button (đź”’) on your profile page. (In your profile you can see the public packs on the three lines icon, and the private packs on the lockers icon).
Also keep in mind that there is a possibility that the sticker pack is not visible due to inappropriate content. (e.g., adult, violence, etc.).
In case none of the above applies, please send us the missing pack code or any information regarding the sticker pack. (screenshot of the pack, title, type [normal sticker/animated sticker] etc.) in this form and we will contact you. https://bit.ly/StickerlyInquiry
After updating the app I got logged out of my account and can’t login again. What should I do?
My Sticker.ly account was connected to my Facebook/Google/Apple ID/Huawei ID account but I deleted my other social media, how can I access my account on Sticker.ly?
Unfortunately if your account on Sticker.ly was connected to another social media/email account that you deleted or you lost access, you won’t be able to access your account on Sticker.ly. The only way to recover access to your profile in Sticker.ly would be trying the recover access to your social media/email account.
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DELETE
How do I delete stickers that I created?
Click on the three dots on the top right in your pack next to the pack code and click on "Delete Pack". (Be sure you want to delete the sticker pack. Once deleted, the pack will be permanently deleted from our system and it is not possible to recover it)
I deleted the sticker pack but it is still visible on WhatsApp, what should I do?
If you deleted the sticker packs on our app, the stickers are permanently deleted from our server. But in case it is still visible on WhatsApp, it is because once exported to the WhatsApp, the stickers are added to the WhatsApp server. We do not have access to the WhatsApp server.
How can I delete my account?
We are sad that you wish to delete your account. If there is an error that could not be solved by this link, send us the details here https://bit.ly/StickerlyInquiry and we will try to solve the problem as soon as possible. But if you still wish to delete your account, you can do it directly on our app:
1) Click on the three bars icon at the top right on the main page.
2) Click on "Account".
3) Click on "Delete Account".
Be sure you want to delete your account, once deleted, all the data will be permanently deleted from our server.
I want to delete an old sticker pack but I lost access to my account, what should I do?
In order for us to delete the pack, we will need to verify if the pack was indeed created by you. Fulfill this form and will contact you. https://bit.ly/StickerlyInquiry
How can I delete a sticker pack that I downloaded on WhatsApp?
After you downloaded the sticker pack to WhatsApp, the pack is added to WA system and it’s not on our control anymore. The only tip that we can give is that if you wish to delete a sticker pack on WA, click on the sticker packs, click on the + icon on the right side, click on my stickers and delete the sticker pack you want. Hope this helps.
Someone created a sticker with my picture without my consent. I want to find out who it was and I want the stickers to be deleted, what should I do?
Sticker.ly is not responsible for User Content nor does it endorse any opinion contained in any User Content. The users may post, upload, or otherwise contribute content to our app and Sticker.ly may, but has no obligation to, monitor, review, or edit User Content.
Moreover, due to privacy laws we cannot disclose any user information or any information related to it with third parties.
In case the sticker was created without the person's consent, you can send us the sticker pack code and we will delete it from our system.
The stickers are permanently deleted from our server but in case it is still visible on WhatsApp, it is because once exported to the WhatsApp, the stickers are added to the WhatsApp server. We do not have access to the WhatsApp server.
Try scrolling down on the main page to see the new stickers update of the day or close and re-start the app.
If you still have a problem with our app, send us the details about the problem in the link below. Provide as much detail as possible, it will be easier and faster to help you solve the issue.
